Privacy & Cookie Policy

The objective of the Policy is to provide you with information as to how we collect and process your Personal Data through your use of the Website.

It is very important that you read the terms of the Policy together with any other privacy policy or fair dealing policy which we may subsequently provide on specific occasions when we are collecting or processing Personal Data about you so that you are fully aware of how and why we are using that data. The Policy supplements any other notices and privacy policies previously issued or posted by us and unless otherwise stated is not intended to override or replace any of them.

Should you have any questions concerning the Policy, its application, purpose or operation, including any requests by you to exercise your legal rights, please contact us using the contact number below or reach out to us by filling out the form available on the ‘Contact Us’ tab on the Website.

CONTACT NUMBER: 22904555

When contacting us, we may ask you for your contact information, including but not limited to your name, address, email address, civil id no., mobile no., etc. so that we may respond and/or attend to your questions as attentively and as promptly as possible. Please be sure to have that information available at the material time.

The Website may include links to third-party websites, plug-ins, and applications. Clicking on those links or otherwise enabling those connections may allow third - parties to collect or share Personal Data about you and your status or circumstances. We are not responsible for the content of any websites that are linked to the Website, and we cannot and do not exercise any control over such third – parties or their websites or the operation of the applications concerned and thus we cannot be held responsible in any circumstances for the application or effectiveness of the privacy policies or statements contained therein. Accordingly, we encourage you to read and note the terms of all such policies or statements as and when you visit any such third-party website, which may be materially different in terms of content and/or the protection of your Personal Data from that set forth in this Policy.

Personal Data means any information about an individual from which that person can be identified. It does not include data where the identity of the person concerned has been removed or redacted so that his identity is not disclosed.

By your accessing or use of the Website you agree that we may collect, use, store and transfer different kinds of Personal Data about you which we have grouped together as follows, as maybe applicable:

Identity Data which includes name, family names, username or similar identifier, marital status, title, date of birth and gender, address, email address, and telephone/mobile number.

Contact Data which includes billing address, email address, and telephone numbers.

Technical Data which includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

Profile Data which includes your user’s name, phone number, civil ID number, passwords, etc. for access to the Website, your interests, preferences, feedback, and survey responses.

Usage Data which includes information about how you use the Website and the goods and services available on it or through it.

Marketing and Communications Data which includes your recorded preferences in receiving marketing materials and information from us and our third - parties (suppliers, repairers, and other service providers) and your recorded communication preferences.

Any other data as may be required by us from time to time.

We also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your Personal Data. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific feature of the Website. However, if we combine or connect Aggregated Data with your Personal Data so that it can directly or indirectly identify you, we treat the combined data as Personal Data which will be used in accordance with the terms of the Policy.

It is important that the Personal Data we hold about you is kept accurate and current. Please keep us informed whenever your Personal Data changes in any respect during your relationship with us.

Where we need to collect Personal Data under the terms of any services through the Website, which we provide you with, and you fail to provide that data when requested, we may not be able to provide you such services.

We use different methods to collect Personal Data from and about you including, without limitation:

Direct interaction with us. As a user, you may provide us from time to time with details of your personal identity, contact information and financial data by means of filling in forms sent to you by us for completion or by corresponding with us by post, telephone, email, or otherwise. These details may include Personal Data which you provide when you:

subscribe to our service or publications;

request marketing materials or information to be sent to you;

provide us with feedback at our request or suggestions or when you contact us;

complete and submit any customer enquiry or comment forms;

make any sales inquiry or submit any contest or competition entry forms posted on the Website;

ask us for information about a product or a service and related promotional or marketing events;

make to, or receive from us, any telephone calls; these may be recorded by us in order to verify content and may be used together with your other records for regulatory compliance, quality control, and staff training, the prevention or detection of criminal activity and for attending to any customer complaint;

participate in any surveys where Personal Data may be collected. If you enter any of our contests or competitions using your social media platforms (where available), we may collect information about you from your social media profile;

interact with the Website, in which case we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this Personal Data by using cookies and other similar technologies; and

Third parties or publicly available sources.

Technical Data which we may collect from the following parties and sources concerning you, your identity and other Personal Data:

analytics providers such as Google;

search for information providers; and

regarding Identity and Contact Data, from publicly available sources.

In addition to the above, there are certain information that may be automatically collected by virtue of your using of the Website, including but not limited to the log data, your internet browser type, operating system, the domain name of the website you came from, IP address, location, device serial number, CPU speed, the number of visits, average time spent on the Website, pages viewed, and similar data. This information is collected without explicitly being provided by you, but during your interaction with the Website by use of certain technologies, such as Cookies (outlined under Section 5) and Web Beacons.

Any of the Personal Data which we collect from or in respect of you may be used by us for a range of purposes relating to the products and services that are offered on the Website. Those purposes include, without limitation:

Where we need to perform any contract for goods and services which we are about to enter into, or which we have already entered into, with you.

Where it is necessary for us or any third - party to do so in relation to providing you with any goods and/or services, as requested.

Where we need to comply with a legal obligation binding upon us.

Any other manner in which we deem such usage appropriate provided that it shall be in conjunction with the applicable laws at all times.

To personalize your experience of the offered goods, services and/or content as a customer (your information helps us to better respond to your individual needs).

To enhance your experience as an actual or potential customer whenever you access the Website. We continually strive to improve our Website offerings based on information and feedback we receive from you.

To improve the quality of our customer service (your Personal Data and the other information and feedback you provide to us helps us to more efficiently respond to your booking enquiry requests and customer service requests – such as receiving feedback, dealing with complaints, and providing customer support needs).

From time to time, we may use your Personal Data to inform you about our offered products and services, or about special offers, promotions, and events that we think may be of your interest. We may provide any part of that Personal Data using any contact number or address you have provided to us for that purpose, including without limitation by post, phone, email, and SMS.

Your consent to receive direct marketing communications by any of the means referred to above shall be deemed to have been provided by you where you have not elected to opt out from receiving these from us where we have previously offered you the opportunity to do so, and that will remain the case indefinitely or unless and until you advise us otherwise. You have the right to opt out from receiving direct marketing communications or materials from us at any time.

You are entitled to request at any time that we or any third parties concerned stop sending you marketing and promotion messages and checking or unchecking relevant boxes in order to adjust your marketing preferences, or alternatively by following the opt-out links on any marketing message sent to you either by us or the third parties mentioned previously. Further, you may submit such request to us by Email at any time.

Kindly note that your exercising your right to opt – out as described above will not affect or restrict the use by us of Personal Data provided by you to us in relation to any product or services booking, warranty registration, feedback regarding any product or services experience from the past or any other ongoing transactions entered into between you and us.

As you may be aware, cookies are small text files, containing data about your general internet usage which are stored on the hard drive of your computer. Cookies help us to improve the operation of the Website and to deliver a better and more personalized service to our customers. In particular, we use Google Analytics and similar products to enable us to track visitors to the Website.

Cookies are then sent back to the originating server on each subsequent visit, or to another server that recognizes that cookie.

Cookies are widely used in order to make the website work, or to work more efficiently, as well as to provide information to us or offer the Customer personalized content.

Cookies do lots of different jobs, like letting you log in efficiently, remembering certain preferences, and generally improving the user experience.

Cookies may tell us, for example, whether the Customer have browsed our website before or whether the Customer is a new visitor.

Cookies can remain on your device for different periods of time. Some Cookies are “session Cookies”, meaning that they exist only while your application is open. These are deleted automatically once you close the application.

Other Cookies are “permanent Cookies”, meaning that they survive even after the website is closed. They can be used by us to recognize your device when you open and browse our website again.

You may disable or refuse cookies by way of setting your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Website may subsequently become inaccessible or may otherwise cease to function properly.

We use Cookies mainly to remember your preferences. We also use Cookies to control access to certain content on our website and to process any requests that you make of us. Finally, we use cookies for personalized advertising and marketing purposes. To administer our website and for research purposes, we also have contracted with third party service providers to track and analyze statistical usage and volume information from our website users. These third-party service providers use Cookies to help us to improve user experience, manage our website content, and analyze how users navigate and utilize our website.

We use the following cookies:

Essential cookies – ensure the website is fully functional, providing security, accessibility, and network management.

Google Analytics cookies – help analyze traffic to improve understanding of user behavior on the site.

Analytical cookies – monitor performance and usability metrics. They may store information such as language, currency, browsing time, pages visited, number of visits, and most searched content.

Advertising cookies – enable marketing campaigns through platforms such as Google Ads and where applicable, Facebook or other media partners.

Performance cookies – record user interactions on the website during tests of new features or layouts, helping us evaluate and improve these enhancements.

By your use of the Website, you agree that we may, without notice, share your Personal Data with any of the parties referred to below:

Service providers acting as processors who provide IT and system administration services to us;

Our professional advisers acting as processors or joint controllers of the Website including lawyers, bankers, auditors, and insurers in the course of providing consultancy, banking, legal, insurance and accounting services to us in the course of our business;

Government regulators, other authorities acting as processors or joint controllers and/or our principals and suppliers based in Kuwait or any other territory, as may be applicable; or

Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. If any change occurs to the operation, management, nature or conduct of our business as a consequence of any such sale, transfer, or merger, then the successors in interest may use your Personal Data in the same way as set out in the Policy.

Many of the third parties with whom we transact the business described on the Website may be located outside Kuwait. Consequently, where we transact with any of them for the provision of goods or services requested by you, their processing of your Personal Data will necessarily involve a transfer of components of your Personal Data to jurisdictions outside this country.

In cases where personal data is transferred to a jurisdiction, we will endeavor to implement reasonable safeguards to protect the data.

We shall not be liable for any loss, misuse, or unauthorized access to personal data resulting from:

Transfers to third parties acting as independent controllers;

Compliance with legal obligations in the destination jurisdiction;

Circumstances beyond our reasonable control, including actions or omissions of third parties.

Please contact us using the details provided under Section 1.2 of this Agreement, if you wish to receive further information regarding how and the terms on which that transfer is made, and we shall use our best efforts to provide that information promptly.

We have used all reasonable efforts to put in place appropriate security and other measures in order to ensure that no component of your Personal Data is accidentally lost or used or accessed in an unauthorized way or otherwise altered or disclosed. In addition, we take all necessary steps in line with best international standards and practice in order to limit access to your Personal Data to those of our employees, agents, contractors and other third parties who have a business need to know and you also have our further assurance that all such persons (to the extent that the same is reasonably within our power and control) will only process your Personal Data in accordance with our specific instructions and at all material times are subject to a duty of confidentiality binding upon, and enforceable against, them in accordance with applicable law and regulation.

The measures referred to above, for your further information, include procedures to deal with any suspected Personal Data disclosure breach and we will always use our best endeavors to notify you promptly of the occurrence of any such breach where we are legally permitted or authorized to do so.

Notwithstanding the preceding paragraphs, unfortunately, the transmission of information via the internet is not completely secure. We cannot guarantee the security of your Personal Data transmitted by you or on your behalf to the Website; any such transmission is at your own risk. Once we have received your Personal Data, we will use the strict procedures and security features described above to try to prevent unauthorised access.

We will only retain your Personal Data for as long as it may reasonably prove to be necessary to fulfil the purposes for which we originally collected it, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your Personal Data for a longer period in the event that we receive a complaint from you regarding the services, if any, provided to you as a customer pursuant to the terms of the Website or if we otherwise reasonably believe it to be reasonably necessary to retain it in whole or in part for a longer period.

When determining the appropriate period for which we should retain your Personal Data, we shall take into account the quantity, nature and sensitivity of the Personal Data concerned, the original purposes for which we collected it and whether we can achieve those purposes through other means, and all applicable legal, regulatory, tax, accounting or other requirements.

Under certain circumstances, you have the following rights:

Access and correction;

Suspending Website access;

Withdraw consent; and

Complaints: Any complaints that you may have regarding the implementation or operation of the Policy should be submitted to us in the manner set forth in the Terms & Conditions contained on the Website and/or in accordance with Section 1.2 of this Agreement.

You will not be required to pay any fee or other cost in order to access, change, or modify your Personal Data unless otherwise mutually agreed between you and us in any case where either:

the request is made in a justified emergency; or

we consider such request to be unnecessary or is being requested otherwise than on a routine basis or such requests are excessive or unjustified for the purpose they are made.

Requests for access, change or modification must be submitted via your registered email address. If you no longer have access to your registered email, you may submit a request through any other communication channel, which will be subject to additional verification requirements, including but not limited to identity verification. Your failure to comply with such verification requirements may result in the temporary or permanent suspension of your usage of the Website.

Notwithstanding the foregoing, any request to access, modify and/or change your Personal Data on the Website must be made by you personally and not by anyone else on your behalf.

We may need to request specific information from you from time to time in order to help us confirm your identity and to ensure that your right to access your Personal Data (or to exercise any of your other rights) is being properly exercised. This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request in order to expedite our response to that request.

We try to respond to all legitimate requests within a practically and reasonably possible duration, save where a request is made in a justified emergency, in which case we shall use our best endeavors to respond as quickly as is feasible. Occasionally our response could take us longer to respond to where your request is particularly complex, or you have made a number of requests within a short timeframe. In every case, we shall keep you updated as to the progress of our response.

By accessing the Website, you authorize us to use your Personal Data for Legitimate Interest and for the purpose of the Performance of Contract, if any.

For the purposes of the foregoing, the expression ‘Legitimate Interest’ means the interest of our business in enabling us to provide you with the highest possible quality of services and products and the best and most secure customer experience and the expression ‘Performance of Contract’ means our processing your Personal Data where it is necessary for the performance of any contract for goods and services into which you may enter with us or our taking any steps at your request before entering into such a contract, as may be applicable.

Your use of the Website shall be governed by the laws of the State of Kuwait, without regard to conflict of law rules and any dispute between us and you shall be resolved exclusively in the courts of the State of Kuwait. This Policy has been drafted in accordance with the laws of the State of Kuwait applicable as of June 2026 and are subject to amendments in accordance with any changes in the applicable laws in the State of Kuwait.

This Policy is drafted both in English and Arabic languages. In the event of any discrepancy between the two (2) languages regarding the interpretation of the Policy, the Arabic version shall accordingly prevail.

We are aware of fake emails, popularly called “phishing” emails which can contain notices such as job advertisements, job offers, and competition award notifications. These emails use our name to pretend they are genuine and exist solely for the purpose of obtaining private information about consumers (such as credit card numbers, bank account details, or passwords). These emails have no connection with us, and we do not use these methods for job advertising or for communicating with competition winners.

Unfortunately, these fake emails are a growing fraud on the internet. This practice is carried out either by sending bogus emails directly to a victim, or by directing them to a website where personal information is requested.

We advise that if you receive an email using our name that asks for personal details or financial information and you have concerns about its authenticity, then please treat such emails with extreme caution.